Technical Support Engineer III (22023679)

Industry Category	Engineering	Position	Other Engineering
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

FOR THIS ROLE YOU WILL NEED:

Education: Degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.)Job Related Experience: At least 2 years of experience in either Marine Solutions and RTR Spare Parts support or function.Specific Knowledge:Intermediate MS Office Applications (e.g. MS Outlook, Excel, etc. • Basic engineering conceptsKnowledge on tank management and valve controlGeneral marine industry knowledgeIntermediate knowledge in instrumentation relating to electronics, process control, etc.Knowledge in Business System and Tools – SAP/Jeeves, Kalib, GMS, JDE

IN THIS ROLE YOU WILL:

Duty 1: PROPOSAL/QUOTATION MANAGEMENT

Mailbox Management

Monitors incoming emails in common mailboxesResponds to Level 1 general inquiries and requests received from mailbox and identify need for escalations

Product Proposal Creation

Validates and calculates pricing using offline pricing toolsEnters quote details, recommended product model codes, and miscellaneous items (documents and services) in systemGenerates new or revised proposalReviews Terms for any deviation from the standard terms and conditions from EmersonCheck and extracts customer-specific information from business systemsAssesses customer commercial request/requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc. Customer details may include payment terms, INCO terms, delivery method, email, PO, customer PO copy, vendor quote and similar documents, etc.)Coordinates with the supplier/factory/other support group to obtain product and service pricing

Product Model Configuration

Reviews configuration datasheet and validates against customer requirementsValidates and checks customer-provided model code for correctness and applicability based on customer specifications and current product offeringsValidates correctness and applicability of non-standard product (with special or buy/resale) provided/recommended by appropriate support group

Duty 2: ORDER MANAGEMENT

Enters Data/Order/Items into Business SystemGenerates Purchase Requisitions/OrdersValidates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings

Post Sales Technical Services (RMA, Warranty & Guarantee)

Verifies completeness of credit/RMA requirements prior to entry and booking of credits/billings/RMAs in business systems.Coordinates with other teams/support to complete the request of customers.

Duty 3: SERVICE ADMINISTRATION

Assigns Service Requests to appropriate individual/teamEnters Data (Service records/utilization/man-hours/timecards/Serial card)Schedules Field Service Training/Dispatch/CommissioningUpdates/Validates Service records/utilization/man-hours/timecards

Are you ready to join a purpose-driven, global technology, software and engineering company?A career — and future — at Emerson is grounded in and centered around our Purpose: We drive innovation that makes the world healthier, safer, smarter and more sustainable. Headquartered in St. Louis, MO with 170 locations and 86,700+ employees worldwide, Emerson is a universal brand that serves local communities across the globe. With a 130+ year history, we take pride in our past, but remain focused on our future.In the Philippines, Emerson plays a strategic role in supporting global and regional functions for the company and its customers in the fields of accounting, analytics, customer support, engineering, finance, information technology, human resources, marketing and business development, and supply chain management.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Living Our Purpose as One EmersonEvery day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Learn more: https://www.emerson.com/en-us/about-us/living-our-purposeAwards & RecognitionEmerson is ranked among the leading companies in the United States and across the globe – but don’t just take our word for it.2022 Linkedin Top Companies in the PhilippinesDec 2021 to Dec 2022 Great Place to Work Certified™ 2021 GradPhilippines Top 100 Graduate Employers2022 Human Rights Campaign Foundation Best Places to Work for LGBTQ+ Equality2021 Women Engineer Magazine Top 50 Employers2020 Forbes Best Employers for DiversityLearn more: https://www.emerson.com/en-us/about-us/awards-recognitionBenefits at EmersonThrough our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package.Allowance: food, transportation, clothingNight DifferentialLife InsurancePersonal Accident InsuranceRetirement BenefitPerfect Attendance IncentiveGuaranteed Midyear Pay• Career Development Opportunities – We help team members reach their highest potential with learning programs.• Healthcare – We offer quality healthcare coverage (medical and dental) for our team members.• Paid Leaves – Vacation, Sick, Parental, Bereavement• Tuition Reimbursement for Approved Programs – We support opportunities for employees to advance their education.• Safe Working Environment – Safety is a top priority across our global network and workplace.• Well-Being Programs – Well-Being Days, Counseling Service for team members and their family, Fund Assistance• Blended Work Benefits – Work from Home Allowance, Internet Subsidy, Workstation Set-up ReimbursementWhether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us.Join our team and start your journey today!Visit our career site: emerson.com/en-ph/careers